Frequently Asked Questions

If you don’t find the answer to your question below, please don’t hesitate to contact us on 0808 500 8129. We’re here to help.

How are we different from other Funeral Directors?

We provide the same compassionate and dignified service as other funeral directors, offering the best time allocations at the same crematoriums, traditional hearses, and limousines. The only difference is our affordable pricing.

What happens if someone dies outside of the hospital?

• At Home: If someone passes away at home, you will need to call the doctor to certify the death. Afterward, simply contact us, and we will come to collect your loved one and bring them to our chapel of rest.

• In a Care Home: If the passing occurs in a care home, the nursing staff will follow procedures to verify the death. Once verified, either you or the nursing staff can call us, and we’ll take care of the rest. Just contact 0808 500 8129.

Is there an out-of-hours fee?

No. All our funeral packages include the care and collection of your loved one, regardless of the time—day or night—at no additional cost.

What do we do next?

Once your loved one passes (whether at the hospital, home, or care home), you will need to obtain the medical death certificate. Afterward, you will need to register the death at any registrar in Scotland. Once that’s done, call us, and we will arrange a time to meet with you to finalize funeral plans.

Can you facilitate payment by the Social Fund or other financial help?

Yes, we can help facilitate the Social Fund or Social Security Scotland Funeral Support Payment. However, because the process can take time, please inform us early if you are planning to apply for a funeral grant.

We are also a member of the National Federation of Funeral Directors and the Fair Price Charter. If necessary, we can connect you with local Credit Unions or a Funeral Finance Company to help with costs.

Which Crematoriums/Cemeteries can we use?

We can arrange services at any Crematorium or Cemetery in Glasgow, Edinburgh, or the Central Belt areas.

Can we have a limousine for the family?

Yes! A limousine with a professional chauffeur can be provided for the family at a small charge of £200, with seating for up to 7 people.

Can we place flowers and floral displays?

Yes, flowers and floral tributes can be placed on and around the casket for the journey to the service. You may choose to have them displayed in the hearse or at the service itself.

Do you offer house visits for funeral arrangements?

Absolutely. Our funeral director will be happy to visit your home to arrange the funeral at no extra cost. Many families find this more comfortable and convenient, as it allows them to make arrangements in their own environment.

What is a funeral procession, and is there a charge?

A funeral procession is when the funeral cortege leaves from a location of your choice (such as a home or another place). Many funeral directors charge for this service, but for us, it’s included in the price.

What is a viewing service, and what does it cost?

A viewing service allows family members to spend time with their loved one before the funeral. This service requires embalming, which incurs a small charge of £200. The viewing can take place at our parlour, or if you prefer, the coffin can be brought home for the night before the service at no extra cost.

Where can the funeral service be held?

Funeral services are most commonly held at a Crematorium, but we also offer graveside services or services at a church. Depending on your religious or spiritual beliefs, we can arrange services at Catholic, Church of Scotland, Episcopal Church, or even at a Temple—all without any extra cost.

Can I change funeral directors?

Yes, you can switch funeral directors, provided you haven’t already signed any legal paperwork with your current funeral director.